“If the support entitlement is not renewed the warranty will revert to a ‘return to base’ warranty, requiring the defective hardware to be shipped to the Ruckus repair centre in The Netherlands for repair/replacement.
– A typical return to base repair or replacement takes 10-14 working days during which period the wireless network will not be available
– This warranty is hardware only and does not include installation and configuration of the replacement unit.
– 3 months after the support renewal quotation is sent, the 1 year option is removed. Only the 3 year option is left available.”