Sometimes the information in our blogs and website may bring up some extra questions.

NCS Technology’s team of experts have gathered together their most frequently asked questions and put them here for you.

Remember, if you still can’t find the answer you’re looking for, get in touch.

LED lighting

Is Salix funding available?

Salix funding is available under certain circumstances, we have written several blogs on Salix funding in relation to different industries and projects.

Is LED Lighting more cost effective than traditional lighting?

LED lighting and managed lighting systems can significantly cut energy costs and reduce your organisation’s carbon footprint.

Technician services

Something you would like to know, but it isn’t mentioned below? Please contact us for a no-obligation chat on 01622 769692 or email us on info@ncstechnology.co.uk   To go to the Technician Service webpage please click here

Are you technicians DBS checked?

Yes, all technicians have enhanced DBS checks – copies are carried to each site.

Do you support both Windows and macOS?

Yes.

Do you support EIS schools?

Yes, all technicians are trained with EIS.net and the KLZ User Management Tool.

Do you support Atomwide schools?

Yes, all technicians are trained with using the Atomwide myUSO portal as well as the Office365 admin tools.

Do you support the Papercut print management system?

Yes, all technicians are trained with PaperCut print management software, along with various other built-in generic print management systems.

Do you support printers?

Yes, we can support printers as part of a service plan.

Do you support any mobile device managers?

Yes, all technicians are trained using Lightspeed’s MDM.

When can your technicians visit?

Each contract is tailor-made to your school or business. Visits usually occur between the hours of 08:00-16:00.

What other service contracts do you offer?

Besides the technician service, we offer CCTV, and access control maintenance contracts too. If there is something we do not offer, contact us and see if we can create something bespoke.

Can you bolt-on any other contracts alongside your technician service?

Yes, all our service contracts can be added alongside one another – with exclusive discounts.

What packages do you offer?

We can offer a range of tailored packages depending on the size and complexity of your IT infrastructure.  We understand that having a fixed easily monthly cost makes budgeting much easier.

We already have an IT Manager or an IT team, how does that work?

Should your IT team need support, our technicians can work alongside normal IT staff to increase productivity and efficiency.

 

Audio Visual

Do you offer a leasing contract on Touchscreens?

Yes, we can assist you in arranging a leasing contract via reputable suppliers.

Can the software I am using on my current panel be used on other branded panels?

Yes, however, the software is designed with a specific brand in mind, so there may be limitations to some functionality and access to support and updates.

There may be additional software costs to consider.

Can you install touchscreen panels in a mobile class room?

Yes, we can install touchscreen panels on any wall, during our site survey we will establish if any reinforcement is required, and will quote for all aspects of the installation.

Can you dispose of redundant kit after installation of new kit?

We do have a disposal service that we can include in your quote, however, normally it is the customers’ responsibility to dispose of redundant kit.

I have working equipment that we no longer need, can you recommend anywhere that we could donate it to?

We co-sponsored the Green School Awards with Loop CR who may be able to help you with the disposal of your existing equipment depending on your location.

 

Do you offer training and demonstrations on panels that we are interested in?

Yes, we can organise demonstrations and loan units prior to quote to help you make the right choice for your school.

Wired Networking

What happens when my Ruckus support expires?

“If the support entitlement is not renewed the warranty will revert to a ‘return to base’ warranty, requiring the defective hardware to be shipped to the Ruckus repair centre in The Netherlands for repair/replacement.

Please note…

– A typical return to base repair or replacement takes 10-14 working days during which period the wireless network will not be available

– This warranty is hardware only and does not include installation and configuration of the replacement unit.

– 3 months after the support renewal quotation is sent, the 1 year option is removed. Only the 3 year option is left available.”

IP CCTV and Access Control

My analogue CCTV system is starting to go wrong but I can’t afford to scrap it and install a whole new IP CCTV system

An IP CCTV system can be installed on your network.  If you have an existing analogue CCTV system that is getting old and running into problems with cameras and/or DVR failing, there is no need to scrap the whole system. The equipment that still works can be incorporated into a new networked system. Existing analogue cameras can run alongside new IP cameras.  Then, as and when a camera fails and needs replacing, a new IP camera can be installed onto your network. This avoids the expense of a whole new system in one go and gives you the ability to spread the cost to suit your budget.

NCS have all your electrical and networking needs covered. Get in touch today for a no obligation site visit and quote.
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