Here at NCS Technology Limited we take your privacy seriously and will only use your personal information to administer your account and to provide the products and services you have requested from us.
This privacy notice lets you know what happens to the personal data that you give to us, or that we collect from or about you.
The correspondence address for NCS Technology Limited is: NCS Technology Limited
3 West Court Enterprise Road Maidstone
Kent ME15 6JD
Telephone Number 01622 769692
For queries relating to Data Protection please contact our Data Controller at: firstname.lastname@example.org
Why we collect your data:
You may give us your data by filling in forms, using our website, by corresponding with us by phone, email or post or in person.
How information is collected:
These are the main ways we collect your information:
- If you contact us directly via our website or by email to request information about our services
- Referred to us by another NCS Technology Limited customer
- If you agreed to receive newsletters and marketing information by opting in
- If you engaged in a service directly from us – Including request for quotation which may result in the design, supply, installation, product warranty support, Technician service or equipment maintenance contract.
- If you provided information to us at an event or exhibition
- With your agreement we may ask permission for photographic records of our work. These may be taken pre/post installation by our engineers
NCS Ruckus Cloud Controller:
Ruckus products and NCS Technology services (such as NCS Technology Cloud Wi-Fi hosted service) are data processors, and in all cases, NCS Technology customers are the “controllers” of that data. NCS Limited does not share user data from any of Ruckus’s products, with any 3rd parties. The “controllers” (venue owners) can decide to give access to APIs to 3rd parties for data sharing, but that is entirely decided by the venue owner and is not an NCS Technology decision.
The user data processed and stored by various Ruckus products are generally mid- to low- significance –such as MAC and IP addresses of the users’ devices, their signal strengths, network association and disassociation time events, bandwidth consumed, applications used, the APs they associated with (location), any URLs they visited (if customer purc hased a software license called URL filtering), etc.
NCS Limited does not have access to this data and does not harvest this data for its own use, nor does it share any of this data with any 3rd party or agency for any purposes.
What data do we collect about you:
The following types of personal information about you but not limited to this list, may be collected:
Identity and Contact Details
- Phone numbers
- Email address
Website and Communication Usage
Sales and Services Information
Includes details about payments and other details of products and services you have engaged with us about.
Marketing and Communications Data
Includes your preferences in receiving marketing from us and your communication preferences.
Business Bank details and payment card details where necessary (see Information Security Policy)
How we use your information:
The main uses of your personal data & information are:
Scheduling quotation visits
Equipment and product delivery
Customer Support and Marketing – to respond to enquiries and to bring you news and information via email or newsletter
Direct customer care and for personalised communication relating to services provided to you and general sales and service information
Where necessary for the performance of a contract with you, or to take steps to enter into a contract, such as a Technician service or ongoing warranty support agreements
In relation to the purchase of goods we will retain and share the details of installed equipment with suppliers and manufacturers. Serial numbers and dates of installation for support purposes.
To administer and protect our business, to manage risk for us and our customers and to obey laws and regulations that apply to us.
It may be necessary for us to process your personal data without your knowledge or consent where this is required or permitted by law.
Where possible, we will notify you before responding unless to do so would prejudice the prevention or detection of a crime.
Legal grounds for processing of your personal information
The use of your information set out above is permitted under GDPR law on the basis of these principal legal grounds:
where you have given your consent – for direct marketing, email and newsletter contact
You will have been presented with a consent form either online or in person in relation to any such use
where necessary to enter into or perform our contract with you
where we need to use it to comply with our legal obligations
Where we have a legitimate interest in relation to business purposes
We will only use your data for the purposes for which we have collected it. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Sharing your personal data
We may use other companies and individuals to perform functions on our behalf and to fulfil our obligations.
When we share with other parties we ensure that they only use your personal data for the purpose it was collected, and they must process the information in accordance with the requirements of GDPR.
Keeping your data safe
NCS Technology Limited has procedures and safeguards in place to protect your personal information. We use a variety of physical and online security measures, including encryption, to help protect and maintain security, integrity and availability of your information (please refer to our Cyber Security Policy and Information Security Policy for further detail)
For the safety and security of staff, visitors and vehicles, CCTV is in operation at our premises.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
How long we keep your personal information for
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purpose of satisfying any legal, accounting or reporting requirements.
Our retention periods are based on reasonable business needs such as when managing our relationship with you and when providing services agreed. Our retention periods are in line with legal and regulatory requirements or guidance.
In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for statistical or business development purposes, in which case we may use this information indefinitely without further notice to you.
Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data.
The GDPR provides the following rights for individuals:
The right to request access – to receive a copy of the personal data we hold and how we process it
The right to rectification – to have inaccurate or incomplete data corrected
The right to erasure – to ask us to delete or remove data where there is no good reason for us to continue to process it
The right to restrict processing – to have the processing of your data suspended
The right to data portability – to move, copy or transfer your personal data
The right to object – to object to the processing of data taking place for the purposes of legitimate interest
Rights in relation to automated decision makingwhich significantly affects you
Your exercise of these rights is subject to certain exemptions to safeguard the public interest (e.g. the prevention or detection of crime), our interests (e.g. the maintenance of legal privilege) and the rights of third parties.
You are entitled to request access to your personal data collected or processed by NCS Technology Limited. This is known as a "data subject access request". This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
We will respond to all legitimate requests within one month. There may, however, be circumstances in which NCS Technology Limited cannot release information to you, for example, where it contains personal data about another employee or third party.
You may make your request either verbally or in writing by email or letter to the Data Protection Officer.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.
If you are dissatisfied with our use of your information or our response to any exercise of these rights, you have the right to complain to the Information Commissioner's Office – https://ico.org.uk/